International Festival
of Independent Cinema

26.04 – 05.05.2024, Kraków

FAQ

Passes

Where and when can I collect the purchased pass?

You can collect your pass in the Festival Center located in the Pałac Potockich (Rynek Gł. 20), during the Festival on 28th April–7th May 2023, 11:00 am–7:00 pm. 11.00 – 19.00.

How can I make reservations for screenings via www.offcamera.pl/en, using the pass?

To make reservations for screenings during the festival you will use your login, i.e. an e-mail address you had entered when purchasing the pass. You just need to log in at www.offcamera.pl/en using the icon in the right top corner and your login (e-mail address). After choosing a title from the Schedule, reservations will be automatically saved on your physical pass.

When and where, using the pass, can I make reservations for screenings in cinemas?

Reservations can be made only the day before or on the day of the screening via: www.offcamera.pl/en (Schedule tab), in person in the Festival Center or at cinema ticket offices.

What if it is not possible to make a reservation in the Schedule for a screening I have chosen?

Each screening is allocated a specific number of seats. If the limit is reached, remember that 15 minutes before the screening, seats which were returned to the pool due to cancellation of reservations by other viewers, can be available in the Schedule. It is worth checking the Schedule just before the screenings.

Does the pass entitle me to make a reservation for the Gala?

A Pass does not entitle its holder to participate in the Opening and Closing Galas, admission granted by special invitation only.

Can the pass be used by other persons?

No. Passes are personal documents: they include name and surname, and a Photo allowing for identification of the person entitled to use a given pass.

What if I lose my pass?

If you lose your pass, let us know right away. Contact us by e-mail: bilety.karnety@offcamera.pl or go to the Festival Center, so that we can block the pass (pass number blocking) and issue a new pass with a new number.

What is the physical pass (ID badge) I collect from the Festival Center used for?

Your reservations for film screenings will be automatically saved on your pass. Before you enter the screening room, the staff will scan the barcode placed on the pass and verify your reservation.

Vouchers

I have a Voucher for a pass, how can I have it redeemed?

Vouchers can be redeemed via the website https://www.offcamera.pl/en/tickets/ (detailed instruction) or in the Festival Center that will be open during the Festival.

When will I get the purchased voucher?

If you choose a voucher in PDF format, it will be sent to the provided e-mail address within 24 hours (check your SPAM folder). A voucher in physical form will be sent within 1-2 business days, however, we have no influence on the delivery time. It should reach you within a few days.

Tickets

When will single tickets for screenings be available?

It will be possible to buy tickets for all screenings designed for sale once the full Schedule is published at www.offcamera.pl/en in April 2023.

TICKETS

When will single tickets for screenings be available?

It will be possible to buy tickets for all screenings designed for sale once the full Schedule is published at www.offcamera.pl/en in April 2023.